Общи условия / Terms and Conditions

By registering and accepting Our Terms and Conditions you confirm that you are at least 18 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

Who We Are

We maintain and manage an online store at knigianglia.co.uk, knigianglia.com and bulgarianbooks.com. We are often recognised by our customers under our own trademark KnigiAnglia.

These Terms and Conditions apply to any of our customers who have accessed our products through our online store.

The Online Shop

We sell goods via an organised online shop. The goods offered include products available in our distribution network — primarily books, educational materials and related items. Some of the products we sell are branded under our own brand KnigiAnglia, and other products we sell as importers, distributors or resellers.

Ordering Goods

Orders are placed via the website knigianglia.co.uk. The minimum age for shopping is 18 years old for all payment methods.

Goods in the online shop have detailed descriptions. On the website, there is information concerning the properties of products, their prices, and other relevant details.

How to Shop in the Online Store

1. The customer places the selected product into the virtual shopping cart by clicking the „Add to Cart“ button.
2. All items in the shopping cart can be viewed by clicking the cart icon in the upper part of the website. Items can be removed or quantities changed at this stage.
3. To proceed with the purchase, click „Proceed to Checkout“.
4. Registration is recommended for additional features (order overview, stored delivery addresses, order history), but guest checkout may be available.
5. The following payment methods are available: card payment via Stripe and PayPal.
6. After selecting the payment method, the customer determines the delivery details and delivery address.
7. By clicking the „Place Order“ button, the customer makes a binding request for the purchase of the goods in the shopping basket. The customer must accept these Terms and Conditions and the Privacy Policy before completing the order.

The order is binding for the customer. If the customer wants to change their order, they must contact us as soon as possible.

Upon receipt of the order, the seller sends the customer an order confirmation by email. This does not constitute a purchase contract. The purchase contract comes into effect only after sending the shipping confirmation.

We may contact the customer by telephone or email to clarify any outstanding questions regarding the order and delivery. Contact details are used exclusively for handling the order and delivery and are not used for advertising purposes unless explicit consent has been given.

Prices

Prices on the website are stated in GBP, EUR and USD, and are gross prices (they include VAT where applicable). Shipping costs may be added depending on the delivery option chosen and order value.

The price stated at the time of placing the order is final and binding. The price of goods ordered will not change after an order has been placed, regardless of subsequent price changes or promotional activities.

We reserve the right to change the prices of goods, make new goods available, carry out or cancel promotional activities, or introduce changes to promotional activities in line with applicable legislation.

Availability of Goods Ordered

All goods sold in the online shop are listed as available. Products may occasionally prove unavailable under special circumstances (e.g. when multiple customers order the same product simultaneously or the item is out of stock from the publisher). In such cases, the customer will be informed.

Incomplete Order Performance

If a product is not in stock or it is impossible to fulfil an order for other reasons, the customer will be notified via email of the problems and possible solutions (e.g. partial order fulfilment, full performance at a later date, or cancellation of the order without negative consequences). If a partial order cannot be executed, the order will be cancelled and any payments already made will be returned in full.

Order Reception and Performance Time

We deliver to addresses within the United Kingdom (England, Wales, Scotland, Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and the Scottish Islands) as well as to a number of international destinations. For international delivery options and pricing, please see our international delivery page.

Orders paid online are accepted for performance after payment is confirmed. If the ordered product is available, it will be dispatched within no more than 3 business days. If express delivery is chosen, the preparation priority will be set to high.

Payment for Orders

The following payment methods are accepted:

• Card payment — via the Stripe payment form on our website (Visa, Mastercard, American Express and other major cards)
• PayPal — including PayPal card fields for direct card payment via PayPal

Offers and Promotions

Only one promotional code can be used per order and promotions or offers cannot be added after the order has been placed. Please see individual offers for further details.

Free Gifts

Free gifts are only available during specific promotional periods, whilst stocks last. Free gifts cannot be redeemed for a cash alternative and are not exchangeable or refundable. Unless stated, customers cannot choose the free gift they will receive. All free gifts are subject to availability and are non-transferable. By taking advantage of this offer you accept these conditions.

Sale / Purchase Agreement

Information published on the website does not constitute an offer to conclude an agreement as understood by the provisions of the Civil Code. The agreement may be concluded in English or Bulgarian.

Performance of the Agreement — Deadline

Depending on the delivery option selected, We undertake to transfer the product ordered to the courier within:

• 1 business day — for express delivery (books in stock in the UK)
• Up to 4 business days — for standard delivery

If the product is unavailable or it is impossible to perform the order, We will notify the Customer within the same timeframe. Business days are Monday to Saturday (non-business days: Sundays and statutory holidays).

Delivery Cost and Time

UK Delivery

We deliver throughout the United Kingdom — England, Wales, Scotland, Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and the Scottish Islands.

For books in the category „Книги на склад“ (Books in stock in the UK):
Standard delivery to every postcode in England and Wales takes up to 2 working days (excluding weekends and public holidays in the UK). The cost of delivery is £4.90. Orders over £59.99 qualify for free delivery (unless a lower minimum is active during a campaign).

For books outside the „Книги на склад“ category (ordered from Bulgaria):
Standard delivery takes 8–16 working days (excluding weekends and public holidays in the UK, Bulgaria, Hungary, Austria, Germany and France). The cost of delivery is £4.90. Orders over £59.99 qualify for free delivery.

Mixed orders (UK stock + Bulgaria):
Delivery time is 8–16 working days. Every order arriving from outside the UK must be processed by HM Customs and Bulgarian Customs, which is outside our control. The cost of delivery is £4.90. Orders over £59.99 qualify for free delivery. If the customer wishes to receive the UK-stocked books sooner, a split-shipment surcharge of £2.49 can be selected at checkout.

For deliveries to Scotland and Northern Ireland, delivery times may take an additional two to three working days compared to England.

Orders outside the UK:
Delivery time is usually 7–18 working days. Every international order may need to be processed by Bulgarian Customs, UK Customs, and the recipient country’s customs authority — for example Germany, France, the USA, or any other destination country. Customs processing is outside our control and may occasionally affect delivery times.

Delivery costs and estimated delivery times for each country can be found here: International delivery information.

Delivery times may be extended due to circumstances beyond our control (adverse weather, courier delays, customs clearance, weekends, public holidays in relevant countries).

The customer will always know the delivery price before placing an order.

If an incorrect delivery address is provided by the client and the courier cannot deliver, the order will be returned to us. KNIGIANGLIA will contact the customer to rearrange delivery. An additional postage fees equal to the standard delivery price will apply (applicable for the delivery country) plus the return delivery cost (£4.90 for the UK) and return delivery cost (applicable for the delivery cost)

International Delivery

We deliver to a number of countries worldwide. For full details including pricing by country, please visit our international delivery page or contact us at info@knigianglia.co.uk.

Right to Cancel — Withdrawal from the Agreement

You have the right to cancel this contract within 14 days without giving any reason, except where an exemption applies as set out below.

The cancellation period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good.

To exercise the right to cancel, you must inform us of your decision by a clear statement (for example by post, email or via the contact form on the website).

Delivery Disputes / Denial of Receipt Checks

For parcels sent via certain couriers, customers may receive an SMS, RCS message, email, or other communication from the courier requesting confirmation of delivery or non-delivery as part of the courier’s claims investigation process.

Customers must respond promptly and accurately to any such communication and provide any requested Denial of Receipt (DOR) documentation where required.

We reserve the right to rely on courier delivery evidence, including tracking scans, GPS data, delivery photographs, delivery confirmations, and courier investigation outcomes when assessing delivery disputes.

By placing an order, the customer agrees that their delivery contact details may be shared with the courier for delivery updates, verification, fraud prevention, and claims investigation purposes.

Returns (Where Cancellation Is Applicable)

Where the right to cancel applies:

• The customer is responsible for all return delivery costs
• Goods must be returned unused, undamaged and in their original condition
• We reserve the right to make deductions for any loss in value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods

Effects of Cancellation

If you cancel this contract, we will reimburse you for all payments received from you. In some cases, we may not reimburse delivery expenses. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. If there is damage to the goods or the goods have been used, we may refuse reimbursement.

If your order is lost in transit due to a UK courier mistake or mishandling, the paid amount will be refunded in full or a replacement will be sent to you.

We issue the refunds in up to 72 hours.

All extra charges, additional services or taxes added by you, as a customer, are non-refundable.

We will contact you within 48 hours with additional information. If we have sent you the wrong or faulty item, we will provide a returns label. We can negotiate a courier pickup on a day convenient for you. You will receive a full refund within 48 hours after we receive the returned products.

We will make the reimbursement without undue delay, and no later than:

1. 14 days after the day we receive back from you any goods supplied, or
2. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Product Return (Voluntary)

In addition to the statutory right of withdrawal, we grant a voluntary right of return for goods purchased for 14 days after receipt of the goods, on the condition that the goods are returned in their original condition, undamaged and unused. The customer covers the costs for the return.

The repayment will be made to the account used for payment. If the customer paid by PayPal or Card, the refund will be made to the associated account. Shipping expenses will not be returned.

The legal right of revocation remains unaffected by this voluntary right of return. The voluntary right to return does not imply a restriction of any warranty right.

Complaints

Every article purchased can be the subject of a complaint provided that the deadlines and conditions concerning complaints are observed and that the article is defective in a manner inconsistent with the agreement concluded.

Complaints can be submitted to:

If a complaint is considered valid, We shall send a defect-free (fixed or new) product within 14 days or, if this is impossible (e.g. the product is out of stock), reimburse the purchase price in its entirety. If the complaint is considered valid, the customer will also be reimbursed for the costs of sending the defective product to us.

We enable customers making claims to send items by courier at our expense. To arrange this, please contact us via the Contact Us page.

Order Cancellation

The Customer has the right to cancel their order within 24 hours after placing the order by:

• Contacting Customer Service using the contact form on the website, or
• Cancelling via the customer panel (for registered users) by clicking the „Cancel Order“ button.

Final Provisions

The relevant receipt or invoice shall be enclosed for every product purchased. We shall not be responsible for the Customer providing erroneous data.

Personal Data Processing

The Customer gives 5KO LIMITED clear and informed consent for processing their personal data. Personal data (as understood by the Data Protection Act and UK GDPR) will be used for providing sales service and offering products to the Customer (in case they gave individual consent for our newsletter).

The Customer’s consent to data processing is voluntary but without it, it will be impossible to perform the agreement and process orders.

Personal data will be processed by us and our employees in the United Kingdom by 5KO LIMITED.

Personal data necessary for delivery will be forwarded to businesses providing transport and delivery services. It may also be necessary to transfer personal data to third parties who provide support services, such as financial bodies and entities that fight against fraud.

5KO LIMITED maintains a Privacy Policy and a Cookie Policy visible on our online store. By using our services, you declare that you have become familiar with and agree with these documents. We reserve the right to modify these Terms, Privacy Policy, and Cookie Policy. We recommend reviewing these documents from time to time.

Personal Data Processing for Marketing Purposes

The Customer may consent to their personal data being processed for marketing purposes according to the Privacy and Electronic Communications Regulations (PECR) by 5KO LIMITED. The Customer may consent to such data being shared with third parties for the purpose of delivering advertising materials and promotional information. We will inform you about this.

Data Protection Officer

In order to maintain IT services, customer data may be used by another company based in the EU or UK in order to deliver its services.

In line with the Data Protection Act and UK GDPR, the Customer provides personal data voluntarily and has the right to access, correct, change or request deletion of their data.

Law and Jurisdiction

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you are a resident in Scotland, you may also bring proceedings in Scotland.

EU-based customers may use the European Dispute Resolution Online Platform (ODR) available at ec.europa.eu/odr/ for dispute resolution.

Any complaints should be made in writing either by post to 5KO LIMITED, 124 Handsworth Road, Sheffield, Yorkshire, United Kingdom, S9 4AE or by email: info@knigianglia.co.uk. We hold our trust in the customer and appeal in case of dispute to address your claim first to us. Our goal is to leave our customers satisfied. All complaints will be acknowledged within 7 working days.

Statement Regarding Withdrawal from Remote Agreement

KnigiAnglia Rewards & Credits Programme

Points collected through the KnigiAnglia Rewards programme are valid for 1 year from the date they were received. Any points not redeemed within this period will expire automatically.

In the event of a refund, any reward points earned from the refunded order will be deducted from the customer’s account accordingly.

For full details about the programme, including how to earn and redeem points, please visit the KnigiAnglia Rewards page.

Contact Us

For any questions, complaints, or other enquiries, please use our Contact Form or email us at info@knigianglia.co.uk.